We care about your health!

Townsville's Bulk Billing Doctors - 7 days from 7am

Opening Hours

Healthlink Medical Centre, Doctors Townsville Opening Hours, GP Crankbrook

Healthlink Family Medical Centre have been servicing the Townsville community for over 30 years.  Some people say we are the best bulk billing doctors in Townsville!  Our friendly receptionists will greet you with a smile!  They are helpful, positive, pro-active and want to make your visit to Healthlink as smooth as possible.


We are a team of medical professionals including Doctors, Psychiatrist, Psychologists, Mental Health Practitioners, Podiatrist, Dietician and Nurse Practitioners, Dentist, Pathologists & Physiotherapists.


We are the earliest opening Medical Centre in Cranbrook, opening daily from 7am every day of the year (excluding Christmas Day & New Years Day).


7.00am - 8.00pm

7.00am - 8.00pm

7.00am - 8.00pm

7.00am - 8.00pm
7.00am - 5.00pm
7.00am - 3.00pm
7.00am - 1.00pm

7.00am - 1.00pm

Monday:

Tuesday:

Wednesday:

Thursday:
Friday:
Saturday:
Sunday:

Public Holidays

Welcome to Healthlink Family Medical Centre

Medical Services

Healthlink Family Medical Centre, Doctors Townsville, Bulk Bill Doctors Townsville, Doctors Cranbrook

At Healthlink Family Medical Centre we offer a wide range of healthcare services including:


  • Annual Health Check-Ups
  • Bulk Billed Telehealth Psychiatry available
  • Childhood Immunisations
  • Diabetes Care
  • Mental Health Care
  • Asthma Care
  • Pap Smears
  • Emergency Treatment
  • Fractures & Plaster
  • Stitching Wounds
  • Work-Place Injuries

- Kevin Gillespie & Kris Hendle - Medical Centre Owners

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Your health is our priority!

We are passionate about all aspects of patients healthcare and outcomes.  Due to having such a large patient base we believe the best way to help service this is to have everything under the one roof.  


Serving the Townsville community continuously for over 28 years means we understand all of your healthcare needs and ensure the best health outcomes for our patients.

Message from our owners

We are pleased to announce the launch of GP Telehealth consultations.


You can book a Telehealth appointment with Dr Amit Patel for the following services:

  • Results
  • Repeat Prescriptions (No schedule 8 drugs will be prescribed)
  • Medical Certificates
  • Referrals


We use the Healthdirect Video Call Platform supported by the Australian Government Department of Health and most State Governments.  It is used by hundreds of clinics around Australia.


How it Works:

  1. Call Healthlink reception to make an appointment and make payment.
  2. Go to the clinic link below at the time of your appointment. This will take you to a virtual waiting room.  You will need to enter your name to identify that you are waiting.  You can use a smartphone, laptop with webcam or tablet.
  3. Your prescription, referral, certificate will be emailed/faxed.


How much it costs:

Medicare introduced a Telehealth rebate on 1st November 2019.  You are required to live in a remote area and have seen Dr Patel three times in the last 12 months to be eligible for the rebate.  If you are eligible for the rebate you will be bulk billed.


If you do not meet the Medicare criteria there will be a consultation fee of $49 which will be payable at the time of booking the appointment.


At present this service is only available to patients who have attended Healthlink at least once before.


We will update the service at regular intervals and plan to offer more and open to more patients in future.

NEW! GP Telehealth Consultations!

Appointments

Patients are seen in the following order:


  1. Emergencies
  2. Pre-booked appointents and patients returning to get test results
  3. Walk-ins


If you come in on the same day as a walk-in patient when all our pre-booked appointments have been taken, there may be a waiting time which depends on the number of doctors on duty and the number of patients needing to see a doctor. If there is a long wait, you can go on a waiting list and come back later. Waiting times vary during the day depending on when you book in.


After Hours Care:

If you need to contact a doctor when the surgery is closed, please call our after hours phone number advised on the after hours message when you phone the surgery.   The fee for an after hours consultation is $150 payable at the time of consultation.


Healthlink Family Medical Centre has a flexible system of bookings to see a doctor. 

You can either:
• pre-book an appointment with a specific doctor, time and day. To do this, phone us.
or
• walk in to be seen between appointments an the day. 


You can phone ahead to check the waiting time and enquire whether there are any pre-booked appointments available. We leave some time available every day for walk-in patients.

Get in touch

Where to locate us

533 Ross River Road, Cranbrook, QLD, 4814

Healthlink Family Medical Centre, Doctors Townsville, Bulk Bill Doctors Townsville, Crankbrook Doctors, Drs Townsville

Healthlink Family Medical Centre

533 Ross River Road, Cranbrook, QLD, 4814

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Copyright © 2018 | Privacy Policy

Complaints

Your health is our primary concern and we aim to provide the best possible treatment and service to you. However, there may be occasions when you are not satisfied with your treatment at our practice. If this is the case, please set out your concerns in writing or by email to the practice manager at healthlink@zentus.com. The matter will be reviewed and discussed with you as necessary. 


If you are unable to obtain a satisfactory response, you may contact the government health watchdog for Queensland as follows:

Office of the Health Ombudsman:
GPO Box 13281 George Street
Brisbane QLD 4001
Telephone 133 646
Email info@oho.qld.gov.au
Facsimile (07) 3319 6350



Management of your Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain privacy and security of personal health information at all times. This practice will not disclose your personal health information to third parties unless you have consented to this disclosure; or this disclosure is necessary because you are at risk of harm without treatment and you are unable to give consent.


Personal Health Information and your Medical Record, may be collected, used and disclosed for the following reasons:

1) For communicating relevant information with other treating doctors, specialists or allied health professionals
2) For follow up reminder/recall notices,
3) Accounting/Medicare/health insurance procedures
4) Quality Assurance activities such as accreditation,
5) For disease notification as required by law, (e.g. infectious diseases)
6) For use by all doctors in this group practice when consulting with you,
7) For legal related disclosure as required by a court of law (e.g. subpoena, court order, suspected child abuse)
8) For research purposes (de identified).


If you have any concerns about your personal health information please discuss these with your doctor. This practice adheres to principles of the RACGP Handbook for the Management of Health Information in Private Medical Practice and has a written policy, which is available to all patients for inspection.

See what our patients had to say and leave us your review today.