Townsville's Bulk Billing Doctors - 7 days from 7am

We are pleased to announce the launch of GP Telehealth consultations.

You can book a Telehealth appointment with Dr Amit Patel for the following services:

• Results
• Repeat Prescriptions (No schedule 8 drugs will be prescribed)
• Medical Certificates
• Referrals

We use the Healthdirect Video Call Platform supported by the Australian Government Department of Health and most State Governments.  It is used by hundreds of clinics around Australia.

How it Works:

1. Call Healthlink reception to make an appointment and make payment.
2. Go to the clinic link below at the time of your appointment. This will take you to a virtual waiting room.  You will need to enter your name to identify that you are waiting.  You can use a smartphone, laptop with webcam or tablet.
3. Your prescription, referral, certificate will be emailed/faxed.

How much it costs:

Medicare introduced a Telehealth rebate on 1^st November 2019.  You are required to live in a remote area and have seen Dr Patel three times in the last 12 months to be eligible for the rebate.  If you are eligible for the rebate you will be bulk billed.

If you do not meet the Medicare criteria there will be a consultation fee of $49 which will be payable at the time of booking the appointment.

At present this service is only available to patients who have attended Healthlink at least once before.

We will update the service at regular intervals and plan to offer more and open to more patients in future.

NEW! GP Telehealth Consultations!

Please contact Reception on 07 4773 3933  if you would like to book a telehealth consultation.

NEW! GP Telehealth Consultations!

Where to locate us

533 Ross River Road, Cranbrook, QLD, 4814

Complaints

If your patients have a complaint about your service, this is the process:

• ​Put it in writing
• The GP will reply

If you are unable to obtain a satisfactory response, you may contact the government health watchdog for Queensland as follows:

Office of the Health Ombudsman:
GPO Box 13281 George Street
Brisbane QLD 4001
Telephone 133 646

Website:  https://www.oho.qld.gov.au/

Management of your Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain privacy and security of personal health information at all times. This practice will not disclose your personal health information to third parties unless you have consented to this disclosure; or this disclosure is necessary because you are at risk of harm without treatment and you are unable to give consent.

Personal Health Information and your Medical Record, may be collected, used and disclosed for the following reasons:

1) For communicating relevant information with other treating doctors, specialists or allied health professionals
2) For follow up reminder/recall notices,
3) Accounting/Medicare/health insurance procedures
4) Quality Assurance activities such as accreditation,
5) For disease notification as required by law, (e.g. infectious diseases)
6) For use by all doctors in this group practice when consulting with you,
7) For legal related disclosure as required by a court of law (e.g. subpoena, court order, suspected child abuse)
8) For research purposes (de identified).

If you have any concerns about your personal health information please discuss these with your doctor. This practice adheres to principles of the RACGP Handbook for the Management of Health Information in Private Medical Practice and has a written policy, which is available to all patients for inspection.

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