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Townsville's Bulk Billing Doctor's - 7 days from 7am

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Open every day of the year (except Christmas Day & New Years Day)

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Public Holidays

7.00am - 8.00pm
7.00am - 8.00pm
7.00am - 8.00pm
7.00am - 8.00pm
7.00am - 5.00pm
7.00am - 3.00pm
7.00am - 1.00pm

7.00am - 1.00pm

Location

Conveniently located  between Louise Street & Arinya Street.  There is a bus stop directly outside the centre on a main Townsville/Thuringowa Bus Route. 

Opening Hours

Contact us

533 Ross River Road, Cranbrook, QLD, 4814

We welcome your feedback. If you are happy with our service, leave us a Google review. If you aren't, give us a chance to make it right and let us know what went wrong by emailing healthlink@zentus.com. Usually, we can resolve the problems you have.


You will notice that most of our negative reviews are due to waiting times or patients not getting what they ask for and most of our positive reviews are from patients who are happy with their doctor. We want everyone to be happy with our service and we all work very hard to make that happen.


However, our waiting times can occasionally be longer than normal for a lot of reasons: We're very popular due to the extended hours, bulk billing service we provide. We offer a same day service for people who fall sick on the day. Sometimes the waiting times are long because we're unable to recruit enough doctors due to complex government regulations. Sometimes we're busier than normal due to the time of day or the time of year or just because people need help when they need it which isn't always uniform. 


We try to help everyone that comes to see us. If you can't wait, you can come back later in the day or another day. Just let our friendly receptionists know, they'll be happy to help!


Another problem that sometimes causes problems is that patients ask for drugs that aren't in their best interests.  Our doctors want to help you but they won't prescribe something that isn't good for you or won't help you.  They'll always offer you an alternative though.



Your Feedback

Working With Us

We have positions available for qualified GPs and registrars.  We are located in a district of workforce shortage.

We provide assistance with finding local schools, transport, accommodation and can provide temporary accommodation on arrival.

We can also offer expert taxation advice if required.

Townsville is a vibrant, thriving community with a wonderful tropical climate.

Townsville is the unofficial capital of North Queensland and is home to James Cook University (including Medical School and Teaching Hospital with a full complement of medical specialists), national sporting teams NQ Cowboys (NRL) and the Townsville Fire (WNBL).

Townsville is a short ferry ride to Magnetic Island and a gateway to the Great Barrier Reef with some of the best diving sites in the world.

Email healthlink@zentus.com for more details.

Complaints

Your health is our primary concern and we aim to provide the best possible treatment and service to you. However, there may be occasions when you are not satisfied with your treatment at our practice. If this is the case, please set out your concerns in writing or by email to the practice manager at healthlink@zentus.com. The matter will be reviewed and discussed with you as necessary. 


If you are unable to obtain a satisfactory response, you may contact the government health watchdog for Queensland as follows:

Office of the Health Ombudsman:
GPO Box 13281 George Street
Brisbane QLD 4001
Telephone 133 646
Email info@oho.qld.gov.au
Facsimile (07) 3319 6350



Management of your Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain privacy and security of personal health information at all times. This practice will not disclose your personal health information to third parties unless you have consented to this disclosure; or this disclosure is necessary because you are at risk of harm without treatment and you are unable to give consent.


Personal Health Information and your Medical Record, may be collected, used and disclosed for the following reasons:

1) For communicating relevant information with other treating doctors, specialists or allied health professionals
2) For follow up reminder/recall notices,
3) Accounting/Medicare/health insurance procedures
4) Quality Assurance activities such as accreditation,
5) For disease notification as required by law, (e.g. infectious diseases)
6) For use by all doctors in this group practice when consulting with you,
7) For legal related disclosure as required by a court of law (e.g. subpoena, court order, suspected child abuse)
8) For research purposes (de identified).


If you have any concerns about your personal health information please discuss these with your doctor. This practice adheres to principles of the RACGP Handbook for the Management of Health Information in Private Medical Practice and has a written policy, which is available to all patients for inspection.

See what our patients had to say and leave us your review today.

Healthlink Family Medical Centre, Doctors Townsville, Bulk Bill Doctors Townsville, Crankbrook Doctors, Drs Townsville

Healthlink Family Medical Centre

533 Ross River Road, Cranbrook, QLD, 4814

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