For all emergencies please phone 000.  If you require attention outside normal opening hours you should attend as directed by your GP.

Alternatively, you may present to Urgent Care Clinic, Thuringowa Drive, Kirwan; ED Mater Hospital (fee will be charged) or ED at Townsville University Hospital. 

With your permission, they will provide your GP with  a summary of your consultation to keep your health record up-to-date.

All practitioners are independent and set their own fees.

Currently all GPs Bulk-bill ALL patients with a Medicare card for Medicare eligible services.  For non-Medicare services such as private medicals please contact reception for pricing.

Healthlink Family Medical Centre offers an appointment system for GPs practicing from the facility. You can make an appointment with your doctor or health professional by telephone or internet via this website. Walk-in consultations may also be possible on the day.

Urgent medical problems will always be dealt with promptly.

Appointments vary with each GP practice but are usually made at 15 minute intervals. When making your appointment, please advise staff if it is of an urgent nature or if you require extra time.

Tip: Monday is the busiest day for appointments so walk-in wait times to see your GP are sometimes longer than other days.

Receptionists and nurses cannot access your test result details as they are private and must be discussed with your doctor. You will need to come in to see the doctor to discuss your results. You don't need any appointment for results; you will be booked in to see your doctor promptly. 

Please call us on 07 4773 3933 to ensure that your doctor is on duty. Alternatively you can book a telehealth appointment with your doctor to discuss your results over the phone or video call.

Patients will be recalled via telephone or letter as necessary to follow up on pathology, procedures, preventative care or appointments that may be required. Contact is made using information supplied. If personal contact details change at any time, it is important to notify us.

Healthlink Family Medical Centre provides adminstration services to a group of independent doctors.

As a complimentary service, Healthlink Family Medical Centre provides courtest SMS text reminders for appointments. If you wish to receive these text messages, please inform Reception Staff. Please be advised that while this is a complimentary service, patients are responsible for remembering their appointment times. An appointment card can also be issued to you.

It is not always possible to talk with your Doctor over the phone, however our Registered Nurse is often available to assist patient's phone call queries. If necessary, you can also leave a message with reception and the Doctor will endeavour to return your call. 

Reports and letters from external specialists are scanned to your file and copies are shredded.

533 Ross River Road Cranbrook QLD 4814