Townsville's Bulk Billing Doctors - 7 days from 7am

Our History

Healthlink Family Medical Centre is the premuim medical precinct to locate your practice.  Your patients have convenient access in one location to many co-located health and allied health practices including pharmacy, pathology, psychology, podiatry, dentists and physiotherapy.

We are the earliest opening Medical Centre in Cranbrook opening daily from 7am!

• Indigenous Health Checks
• Pregnancy Tests
• Hearing Tests
• ECG (Heart Testing)
• Lung Function Testing
• Travel Vaccinations
• Skin Checks
• Sun Spot Removal
• Pre-Employment Medicals
• Bulk Billed Telehealth Psychiatry

• Annual Health Check-Ups
• Childhood Immunisations
• Diabetes Care
• Mental Health Care
• Asthma Care
• Pap Smears
• Emergency Treatment
• Fractures & Plaster
• Stitching Wounds
• Work-Place Injuries

Receptionists and nurses cannot access your test result details as they are private and must be discussed with your doctor.  You will need to come in to see the doctor to discuss your results. (Results cannot be discussed over the phone.) You don't need an appointment for results; you will be booked in to see your doctor promptly. (You can phone ahead to make sure your doctor is on duty.)

See what our patients had to say and leave us your review today.

Complaints

If your patients have a complaint about your service, this is the process:

• ​Put it in writing
• The GP will reply

If you are unable to obtain a satisfactory response, you may contact the government health watchdog for Queensland as follows:

Office of the Health Ombudsman:
GPO Box 13281 George Street
Brisbane QLD 4001
Telephone 133 646

Website:  https://www.oho.qld.gov.au/

Management of your Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain privacy and security of personal health information at all times. This practice will not disclose your personal health information to third parties unless you have consented to this disclosure; or this disclosure is necessary because you are at risk of harm without treatment and you are unable to give consent.

Personal Health Information and your Medical Record, may be collected, used and disclosed for the following reasons:

1) For communicating relevant information with other treating doctors, specialists or allied health professionals
2) For follow up reminder/recall notices,
3) Accounting/Medicare/health insurance procedures
4) Quality Assurance activities such as accreditation,
5) For disease notification as required by law, (e.g. infectious diseases)
6) For use by all doctors in this group practice when consulting with you,
7) For legal related disclosure as required by a court of law (e.g. subpoena, court order, suspected child abuse)
8) For research purposes (de identified).

If you have any concerns about your personal health information please discuss these with your doctor. This practice adheres to principles of the RACGP Handbook for the Management of Health Information in Private Medical Practice and has a written policy, which is available to all patients for inspection.